How can we help you?  Here are answers to the most common questions.  If you are not able to find your answer, please email us at contact@runaray.com and we will be happy to help.  

FAQs Updated:  1-Dec-17



1.)  Where is Runa Ray boutique and designer clothing store?

Runa Ray boutique, designer clothing store and fulfillment center is located at:  990, 1st Cross Rd, HAL 2nd Stage, Doopanahalli, Indiranagar, Bengaluru, Karnataka 560008 and you already found us at MyVoute.com!!  Click here for map and directions.

2.)  What can I find at Runa Ray boutique and designer clothing store?

Unique and fresh ready to wear women's dresses, skirts, pants, blouses, tops and jackets.

Our couture collection of women's dresses, blouses, skirts and capes including pieces from fashion weeks around the world.

Bespoke bridal gowns, wedding gowns, wedding dresses, cocktail dresses, occasion dresses and lehengas.

We also provide complimentary Styling Services and Custom Stitching and Bespoke Tailoring services.

3.)  Can I cancel my online order?

If you'd like to cancel your order, please contact us immediately by email at contact@runaray.com  If your order has already been shipped, it cannot be cancelled.

 4.)  Nobody has replied to my email yet! What is going on?!

We handle messages in the order they are received and do our best to respond promptly.  We will respond to your request as quickly as possible.    

 5.)  I received an incomplete order. What do I do?

If you received your order and it is missing items, please contact us immediately via email:  contact@runaray.com 

You must notify us of any problems with your order within 7 days of the delivery date.  




1.)  I did not receive my order receipt email or shipping notification email, what should I do?

Please check your SPAM or JUNK mailboxes just in case they were filed there by mistake.
If you have any questions or doubts, feel free to contact us at contact@runaray.com referencing your order number.

 2.)  My order isn’t going through, help!!

Make sure you have filled out all required fields, including the country to which your order is shipping.  The system will automatically flag fields that are missing information.

If you're still experiencing issues, please contact us with a description of your problem and we'll look into for you right away!




1.)  When will my order be delivered?

Orders shipping to an India destination will typically arrive anywhere from 3-5 days from the order date.  Most orders are dispatched within 24 hours of the order being placed. Our shipping providers deliver to most pin codes across India within 3 days of dispatch.  All orders are dispatched from our boutique and designer clothing store located in Indiranagar, Bengaluru.  Click here for map and directions.  

We do not ship partial orders. Your order will only ship if all items are in stock. If items are out of stock you will be notified by email.

2.)  How much will shipping cost?

NOTHING, ZILCH, NADA!!  Yes, you read that correctly - all orders come with free shipping across India.  

3.)  Where is my order?

While the vast majority of our orders are processed and dispatched within 24 hours of receiving the order, it may take up to 3-5 business days to be processed & dispatched. Shipping can then take up to 3-5 days for domestic shipments.  The average order to delivery time is 4 days. 

All orders are dispatched from our boutique and designer clothing store located in Indiranagar, Bengaluru.  Click here for map and directions.   

All missing domestic packages must be reported within 15 days of purchase.

If the shipping address you provided was incorrect, incomplete, or otherwise undeliverable by our shipping partner, we don't know until the package returns to our warehouse. If you believe this is the case with your order, please contact us immediately.


4.)  Do I get a tracking number when my order ships?

Domestic orders receive a shipment notification email that includes a tracking number.

5.)  How will my package be shipped to me?

We ship with BlueDart and DTDC for domestic India orders.

 6.)  Do you ship partially-filled orders?

No, we do not ship partial orders.

We make our best efforts to ensure the products listed have stock available.  

In the event that an item in your order is out of stock, you will be notified by email and will be asked to choose a replacement item of equal or lesser value.

If we cannot reach you or do not receive a response, your order may be held until all of the items become available.

7.)  What countries does Runa Ray ship to?

We ship Internationally  



Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return.


Please take care trying on items as all products must be returned in a new and unused condition with all designer tags:  and garment tags still attached to be eligible for an exchange or return.

1.)  What is your exchange / return policy?
Did we make a mistake?

While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the correct item right away.

We cannot exchange or accept returned items that have the tag(s) removed, show signs of wear, wash, damage, smoke exposure, pet hair, etc. The same thing applies if your merchandise arrives to us damaged for one reason or another during transit to us.

Please make sure to contact us via email at contact@runaray.com right away for returns and exchanges. You must contact us within 15 days of the delivery date.

Did you just change your mind?

If you've changed your mind and no longer want the item(s) you've purchased, contact us and we'll work with you to either exchange your item(s), or provide a store credit.

 2.)  I received the wrong item(s). What do I do?

If you have received your order and it is wrong due to an error caused by us (ie: You ordered a specific size or color and received a DIFFERENT item), please contact us immediately.  You must contact us within 15 days of the delivery date.  

Remember, we cannot accept items that have the tag(s) removed, show signs of wear, wash, damage, exposure to smoke or pet hair or any similar issues.




1.) What payment methods can I use?

We provide many payment methods such as debit and credit card, netbanking and mobile wallets.  To view available payment methods, please proceed through the checkout process and review which options are made available to you at the time of purchase.  Please note our registered business name is Mojo Design Studios and that is what will reflect on your bank/credit card statement.  

 2.)  Do you accept Cash on Delivery?

No, we do not ship orders for COD.

 3.)  My order never went through, why was I charged?

If you attempted to place an order, the order was not successfully placed and you are seeing funds held from your bank, it is most likely a temporary hold.

The transaction that you are seeing is a "hold" for the transaction attempt on your account placed by your banking institution. Transactions fail for a number of reasons, such as the information you provided not meeting the security requirements of the payment system and is subsequently declined by the system.

In these rare cases, we automatically void your transaction. The funds are then returned to you after your bank's authorization expires, for most banks this can take up to seven days to reflect back in your account.  The issuing bank determines the time period for bank authorization’s.  

It is not under our control once we decline the transaction.

4.)  When will my payment be taken?

We take payment at time of purchase.

5.)  Why is my credit card being declined?

Here are some reasons why your card might be denied:

Your credit card company, for whatever reason, has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or issuing bank to see why this is happening.

The credit card information you entered did not pass the systems Verification Check. When the payment system checks a card for available funds, it also checks other items to ensure you are the rightful owner of the account.  This is one way that we protect our customers from fraud. If the information you entered doesn't match with your account information, the order will get declined.




1.) Defects

We take great pride in providing you a high quality product.  It is natural for some products to exhibit small irregularities, especially those constructed from raw silk.  If you believe the product you have received is defective, please email us immediately with a description of the issue and we will look into it for you.  

2.)  Size

Our products fit true to size and we follow international norms in regards to sizing. Here is a sample size chart to help you: https://www.myvoute.com/pages/size-guide.  If you are uncertain about the size and how it will fit, contact us and we will help you out.   

3.)  Product Care Information

We produce a wide range of products using many different fabrics.  As some fabrics should only be dry cleaned, please be sure to follow the care label to ensure your product has a long life.    

Still not found what you are looking for???

Just send us an email at contact@runaray.com and we will get back to you with an answer!



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